Privacy Policy
Last updated: 29th October 2025
Sentosa Limited (“Sentosa”, “we”, “our”, or “us”) is committed to safeguarding the privacy of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
1. Definitions
For the purposes of this policy:
“Sentosa” refers to Sentosa Limited, registered in England and Wales.
“You” refers to our clients, contractors, suppliers, website visitors, and individuals interacting with our services.
“Personal Data” means any information that identifies you directly or indirectly, such as your name, email address, or business information.
2. Purpose of This Policy
This Privacy Policy outlines:
What personal data we collect and why
How we use and share your data
How we store and protect your data
Your rights under data protection laws
How you can contact us
This policy applies whenever you interact with Sentosa, including:
Visiting our website or landing pages
Communicating with us by email, phone, or contact forms
Enquiring about or purchasing our services
Engaging with us through third-party platforms or partnerships.
3. What Data We Collect
We may collect the following types of information:
Personal Identification Data:
Name, company name, job title, email address, phone number
Business Information:
Project details, website URLs, service requirements, or any information voluntarily shared during consultations or onboarding
Billing Information:
Payment details, invoicing records, and transaction history (processed securely via third-party payment providers)
Technical Data:
IP address, browser type, device identifiers, usage logs, and analytics data collected through cookies or similar technologies
Marketing & Communication Data:
Preferences, feedback, and communication history
We do not collect sensitive data (e.g., race, health information, religious beliefs) unless legally required or explicitly provided with consent.
4. How We Collect Data
We collect data through:
Direct interactions: forms, emails, calls, proposals, service agreements
Automated technologies: cookies, analytics tools, tracking systems
Third-party providers: payment processors, hosting platforms, marketing tools
Public sources: business directories, publicly available business information
You may disable cookies through your browser settings, although some website functions may be affected.
5. How We Use Your Data
We use personal data to:
Provide and manage our services
Communicate regarding projects, invoices, and support requests
Manage relationships, contracts, and account administration
Send marketing communications (with your consent)
Improve our website, operations, and customer experience
Comply with legal or regulatory obligations
Our lawful bases for processing may include contractual necessity, legitimate interests, legal obligations, and consent (where required).
6. Sharing Your Information
We may share your data with trusted third parties, such as:
Service providers who support project delivery
Payment processors and accounting platforms
IT and infrastructure providers (hosting, CRM, analytics, communication systems)
Legal, regulatory, or governmental authorities where required
All third parties are contractually obligated to comply with confidentiality and data protection requirements.
We do not sell or rent your personal data.
7. Data Storage and Security
Sentosa uses secure servers, encryption technologies, and restricted access controls to protect personal data against unauthorized access, alteration, loss, or misuse.
While we implement best practices, no internet transmission is completely secure.
In the event of a data breach, we will notify the Information Commissioner’s Office (ICO) and affected individuals where required by law.
8. Data Retention
We retain personal data only as long as necessary for the purposes described in this policy, or to meet legal, accounting, or regulatory obligations.
When data is no longer needed, it will be securely deleted or anonymized.
9. Your Rights
Under the GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion (“right to be forgotten”)
Withdraw consent at any time
Object to processing based on legitimate interests
Request data portability
To exercise any of these rights, please contact us using the details below.
10. Links to Other Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of these external sites.
We encourage you to review their privacy policies before submitting personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Revised versions will be posted on this page with an updated “Last updated” date.
Your continued use of our website or services constitutes acceptance of the updated terms.
12. Contact Us
If you have any questions regarding this Privacy Policy or how we handle your data, please contact us:
Email: info@sentosaltd.com
Address: 124 City Road, London, United Kingdom, EC1V 2NX