Terms and Conditions

Terms and Conditions

These Terms & Conditions (the “Agreement”) govern all services provided by Sentosa Limited (“Sentosa”, “we”, “our”, or “us”). By engaging with our services, you (“Client”, “you”, or “your”) agree to be bound by this Agreement.

1. Definitions

For the purposes of this Agreement:

“Services” means any professional or digital services provided by Sentosa as agreed between the parties.

“Client Materials” means any content, information, data, or materials you provide for use in the Services.

“Deliverables” means the final outputs, reports, or other work products generated by Sentosa as part of the Services.

2. Scope of Services

Sentosa provides services as specified in individual orders, proposals, or project briefs agreed upon with the Client.

Deliverables will be provided based on the specifications outlined in the relevant order or agreement.

We may update or refine our internal processes or methodologies at our discretion, provided such changes do not materially alter the agreed scope of the Services.

3. Client Responsibilities

You agree to:

Provide accurate, complete, and timely Client Materials necessary for us to perform the Services.

Ensure all materials supplied do not infringe third-party rights or violate applicable laws.

Review and approve Deliverables promptly.

Make payments in accordance with the agreed schedule.

Delays in providing required information or approvals may impact timelines or result in additional charges.

4. Orders, Quotes, and Pricing

All orders must be confirmed in writing or through our designated order process.

Quotes are valid only for the period specified and may be updated thereafter.

Unless otherwise stated, pricing excludes taxes, duties, or fees applicable in your jurisdiction.

Sentosa reserves the right to decline any order at our discretion.

5. Payment Terms

Payments are due according to the invoice schedule unless otherwise agreed in writing.

Late payments may incur interest at a rate of 2% per month.

We may pause or suspend the Services if payments are overdue.

6. Intellectual Property

You retain ownership of all Client Materials.

Sentosa retains all intellectual property rights to any tools, systems, or methodologies used in delivering the Services, unless otherwise agreed.

Upon full payment, you receive a non-exclusive license to use the Deliverables for the purposes specified in the agreement.

7. Confidentiality

Both parties agree to maintain the confidentiality of any non-public information exchanged in connection with the Services.

Confidential information may only be shared with personnel or contractors who require access to perform the Services and who are bound by similar confidentiality obligations.

8. Warranties and Disclaimers

Sentosa will provide Services using reasonable skill and care.

We do not guarantee specific commercial, financial, or performance outcomes, as results may depend on factors beyond our control.

To the fullest extent permitted by law, Sentosa disclaims all warranties, whether express or implied, including warranties of merchantability or fitness for a particular purpose.

9. Limitation of Liability

Sentosa’s total liability for any claim arising out of this Agreement shall not exceed the total fees paid by the Client for the relevant Services.

We are not liable for indirect, incidental, or consequential damages, including loss of profits, revenue, data, or business opportunities.

10. Termination

Either party may terminate this Agreement with 30 days] written notice.

Sentosa may suspend or terminate the Services immediately in the event of non-payment or breach of this Agreement.

Upon termination, all unpaid amounts become immediately due. We may retain copies of Deliverables for record-keeping purposes.

11. Data Protection

Sentosa will process personal data in accordance with applicable data protection laws and our Privacy Policy.

By using our Services, you consent to the collection and processing of personal data as outlined in that policy.

12. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

Sentosa may update these Terms & Conditions at any time.

You will be notified of significant changes, and continued use of our Services constitutes acceptance of the updated Terms.

14. Contact

For any questions regarding these Terms:

Email: info@sentosaltd.com

Address: Sentosa Limited, 124 City Road, London, United Kingdom, EC1V 2NX
Website: https://sentosaltd.com